In its essence, a learning experience is designed to help the learner have a direct impact on business outcomes. But the challenge is finding a tangible way to link the learning experience to concrete business results. Both quantitative and qualitative methods are necessary to holistically measure the impact of learning, and having measurable metrics that are independent and objective are critical in comparison to self-reporting results. Correlations and regressions will help understand what drives impact and therefore improve effectiveness of decisions around learning experiences.
Rethinking traditional metrics
The days of measuring participation, completion and satisfaction are over. New demands from customers, employees, and owners require management to rethink traditional metrics. How can we create metrics that truly gauge how a person is learning? What they are retaining? The current strategic imperative is sustained behavioural change that is linked to business outcomes. This is reflected in employee engagement scores, customer experience measurements, operational improvements, and increased revenues and margins. There’s a new sense of purpose emerging in organizational performance. This is where the heart of meaningful metrics lies.
A Smarter LMS
Though we are not an ‘LMS company’, we seek to create Learning Management Systems that are differentiators in comparison to the industry standard. We believe in an LMS designed to meet the needs of the new generation of learners; one that allows for more capability and flexibility for both administrators and users. An LMS needs to be a living organic portal that is many-to-many with a high degree of engagement as compared to its push/pull monotonous counterpart.
The ultimate indicator of improved performance is performance itself. Right now, we learn and perform in separate spaces. But what if we could do both within a unified space? This is the future of Just-In-Time performance tools, which train on-the-spot and on-the-go; tied to immediate impact, and as a result, immediate business results. This is a radical shift in philosophy: Do first, learn later. This is where we see the future of learning.