ECHO Privacy Policy

At SwissVBS we recognize the importance of protecting your personal information and are committed to

processing it responsibly and in compliance with applicable data protection laws in all countries in which

SwissVBS operates.

This Privacy Statement describes SwissVBS’s general privacy practices that apply to personal information

we collect, use and share about individuals within our clients, business partners, supplier and other

organizations who use the ECHO app (“app”).

Why and how we collect and use your personal information

We may collect your personal information as an individual for various purposes, such as the following:

Access and use of the app: When using the ECHO app, we will record information necessary to provide

you with access, for the operation of the app and for us to comply with security and legal requirements

in relation to operating the app, such as passwords, IP address and browser settings. We also collect

information about your activities during usage of the app in order to personalize your app experience,

such as recording your preferences and settings, and to collect statistics to help us improve and further

develop the app and our products and services.

Responding to your request for information, order, or support: When you contact us (online or offline)

in connection with a request for information, to order the app, to provide you with support, or to

participate in a forum or other social computing tool, we collect information necessary to fulfill your

request, to grant you access to the app, to provide you with support and to be able to contact you. For

instance, we collect your name and contact information, details about your request and your agreement

with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction

survey information. We retain such information for administrative purposes, defending our rights, and in

connection with our relationship with you.

 

When you provide your name and contact information to register in connection with such a request, the

registration may serve to identify you when you visit our websites. For ordering of most services and

products we require you to have registered a SwissVBS ID. Registration may also allow you to customize

and control your privacy settings.

 

Contacting employees of our clients, prospects, partners and suppliers: In our relationship with clients or

prospects, partners and suppliers, they also provide us with business contact information (such as name,

business contact details, position or title of their employees, contractors, advisors and authorized users)

for purposes such as contract management, fulfillment, delivery of products and services, provision of

support, invoicing and management of the services or the relationship.

 

Visitor information: We register individuals visiting our corporate websites and locations (name,

identification and business contact information) and use camera supervision for reasons of security and

safety of persons and belongings, as well as for regulatory purposes.

Where we reference that we use your personal information in connection with a request, order,

transaction or agreement (or preparing for the same), or to provide you with services that you

requested (such as the app), we do this because it is necessary for the performance of an agreement

with you.

 

Where we reference that we use your personal information in relation to marketing, improvement or

development of our products or services, for reasons of safety and security, or regulatory requirements

other than in connection with your agreement or request, we do this on the basis of our or a third

party’s legitimate interests, or with your consent.

 

Sharing of Personal Information

We do not share your personal information with other individuals or organizations.

Please be aware that in certain circumstances, personal information may be subject to disclosure to

government agencies pursuant to judicial proceeding, court order, or legal process. We may also share

your personal information to protect the rights or property of SwissVBS, our business partners, suppliers

or clients, and others when we have reasonable grounds to believe that such rights or property have

been or could be affected.

 

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. SwissVBS implements

reasonable physical, administrative and technical safeguards to help us protect your personal

information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive

personal information such as credit card information when we transmit such information over the

Internet. We also require that our suppliers protect such information from unauthorized access, use and

disclosure.

 

Retention Period

We will not retain personal information longer than necessary to fulfill the purposes for which it is

processed, including the security of our processing complying with legal and regulatory obligations (e.g.

audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise

or defense of legal claims in the countries where we do business.

 

How to contact us

If you have a question related to this Privacy Statement, please contact us at info@swissvbs.com.

For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal

information is SwissVBS Inc., 700-460 Richmond Street West, Toronto, Ontario, Canada, M5V 1Y1, unless

indicated otherwise.

 

Your Rights

You can request to access, update or correct your personal information. You also have the right to

object to direct marketing. You may have additional rights pursuant to your local law applicable to the

processing. For example, if the processing of your personal information is subject to the EU General Data

Protection Regulation (“GDPR”), and your personal information is processed based on legitimate

interests, you have the right to object to the processing on grounds relating to your specific situation.

Under GDPR you may also have the right to request to have your personal information deleted or

restricted and ask for portability of your personal information.

 

Right to Lodge a Complaint

In the event you consider our processing of your personal information not to be compliant with the

applicable data protection laws, you can lodge a complaint directly with SwissVBS through

info@swissvbs.com.

 

Changes to our Privacy Statements

From time to time we may update this Privacy Statement, as well as any other specific privacy

statement. When making changes to this Privacy Statement, we will add a new date at the top of this

Privacy Statement.