At SwissVBS we recognize the importance of protecting your personal information and are committed to
processing it responsibly and in compliance with applicable data protection laws in all countries in which
This Privacy Statement describes SwissVBS’s general privacy practices that apply to personal information
we collect, use and share about individuals within our clients, business partners, supplier and other
organizations who use the ECHO app (“app”).
Why and how we collect and use your personal information
We may collect your personal information as an individual for various purposes, such as the following:
Access and use of the app: When using the ECHO app, we will record information necessary to provide
you with access, for the operation of the app and for us to comply with security and legal requirements
in relation to operating the app, such as passwords, IP address and browser settings. We also collect
information about your activities during usage of the app in order to personalize your app experience,
such as recording your preferences and settings, and to collect statistics to help us improve and further
develop the app and our products and services.
Responding to your request for information, order, or support: When you contact us (online or offline)
in connection with a request for information, to order the app, to provide you with support, or to
participate in a forum or other social computing tool, we collect information necessary to fulfill your
request, to grant you access to the app, to provide you with support and to be able to contact you. For
instance, we collect your name and contact information, details about your request and your agreement
with us and the fulfillment, delivery and invoicing of your order and we may include client satisfaction
survey information. We retain such information for administrative purposes, defending our rights, and in
connection with our relationship with you.
When you provide your name and contact information to register in connection with such a request, the
registration may serve to identify you when you visit our websites. For ordering of most services and
products we require you to have registered a SwissVBS ID. Registration may also allow you to customize
and control your privacy settings.
Contacting employees of our clients, prospects, partners and suppliers: In our relationship with clients or
prospects, partners and suppliers, they also provide us with business contact information (such as name,
business contact details, position or title of their employees, contractors, advisors and authorized users)
for purposes such as contract management, fulfillment, delivery of products and services, provision of
support, invoicing and management of the services or the relationship.
Visitor information: We register individuals visiting our corporate websites and locations (name,
identification and business contact information) and use camera supervision for reasons of security and
safety of persons and belongings, as well as for regulatory purposes.
Where we reference that we use your personal information in connection with a request, order,
transaction or agreement (or preparing for the same), or to provide you with services that you
requested (such as the app), we do this because it is necessary for the performance of an agreement
Where we reference that we use your personal information in relation to marketing, improvement or
development of our products or services, for reasons of safety and security, or regulatory requirements
other than in connection with your agreement or request, we do this on the basis of our or a third
party’s legitimate interests, or with your consent.
Sharing of Personal Information
We do not share your personal information with other individuals or organizations.
Please be aware that in certain circumstances, personal information may be subject to disclosure to
government agencies pursuant to judicial proceeding, court order, or legal process. We may also share
your personal information to protect the rights or property of SwissVBS, our business partners, suppliers
or clients, and others when we have reasonable grounds to believe that such rights or property have
been or could be affected.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. SwissVBS implements
reasonable physical, administrative and technical safeguards to help us protect your personal
information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive
personal information such as credit card information when we transmit such information over the
Internet. We also require that our suppliers protect such information from unauthorized access, use and
We will not retain personal information longer than necessary to fulfill the purposes for which it is
processed, including the security of our processing complying with legal and regulatory obligations (e.g.
audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise
or defense of legal claims in the countries where we do business.
How to contact us
If you have a question related to this Privacy Statement, please contact us at firstname.lastname@example.org.
For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal
information is SwissVBS Inc., 700-460 Richmond Street West, Toronto, Ontario, Canada, M5V 1Y1, unless
You can request to access, update or correct your personal information. You also have the right to
object to direct marketing. You may have additional rights pursuant to your local law applicable to the
processing. For example, if the processing of your personal information is subject to the EU General Data
Protection Regulation (“GDPR”), and your personal information is processed based on legitimate
interests, you have the right to object to the processing on grounds relating to your specific situation.
Under GDPR you may also have the right to request to have your personal information deleted or
restricted and ask for portability of your personal information.
Right to Lodge a Complaint
In the event you consider our processing of your personal information not to be compliant with the
applicable data protection laws, you can lodge a complaint directly with SwissVBS through
Changes to our Privacy Statements
From time to time we may update this Privacy Statement, as well as any other specific privacy
statement. When making changes to this Privacy Statement, we will add a new date at the top of this